At The Style Lounge it is our goal to ensure your experience exceeds all expectations. Below lists our policies, which enable our team to provide all of our guests with the best service possible, while maintaining a high level of professionalism for our Staff and Team.
We kindly ask that you arrive at least 10 minutes prior to your scheduled appointment time to allow for parking and for our front desk staff to get you checked. Please feel free to relax, enjoy a beverage and contemplate your potential new style. In the event you are running behind, we ask that you please contact The Style Lounge at 720.484.5298 as soon as possible. If you arrive more than 15 minutes beyond your scheduled appointment time, you may be asked to reschedule, or adjust the services you are scheduled for to allow for other clients to be seen on time.
Due to the individualized nature of the services we offer, our service providers prepare for appointments in advance for each client. If you are unable to keep an appointment, please let us know at least 48 hours prior to your scheduled appointment time. We reserve the right to charge up 50% of the service charge for appointments cancelled later than this period. "No show" appointments (appointments for which a client has failed to show up without prior cancellation) will be charged at the full service charge for the missed services. These charges will be applied to the credit card which you used to book your appointment.
If you find that you are running more than 15 minutes late for an appointment,please call to reschedule so that we may be on time for other scheduled clients.
By continuing with booking your appointment, you acknowledge that you understand and accept the terms of this policy.
The Style Lounge accepts Visa, MasterCard, American Express, cash and personal checks for purchase of services and retail.
Gratuities are not included in the total cost of your services, but may be added to your credit card, personal check or given in cash.
We happily accept young clients, however The Style Lounge encourages you to bring children only at a time where they are scheduled for hair services. In the event that your child accompanies you to your appointment, we ask that they remain supervised for the entire duration of your time with us.
RETURNS / SERVICE ADJUSTMENTS
At Style Lounge we guarantee our products and our services. In the case you are dissatisfied with retail you've purchased, you may return gently used product for a store credit to purchase other items in our retail area.
Services are not refundable. In the case we have not met your expectations with your hair, we would like to invite you back within 10 days of your appointment for a complimentary adjustment. Beyond that adjustment, full color and service charges will apply.
We will be offering gift certificates for purchase. They may be used for both services and retail products and can be purchased online or in the salon.